Thank you for shopping with Middleby Marshall Canada. We are dedicated to offering the highest quality commercial ovens. Our Return and Refund Policy is designed to ensure a transparent and satisfactory shopping experience. Please review the following terms carefully before making your purchase.

Eligibility for Returns and Refunds

  • Purchase Criteria: Items must be purchased directly from Middleby Marshall Canada to qualify for a return and refund.
  • Condition and Packaging: Items must be in their original, unused condition, including all original packaging.
  • Return Window: Return requests must be submitted within 5 days from the delivery or pickup date.

Non-eligible Items

  • Customized or personalized products.
  • Perishable goods or consumables.
  • Products marked as non-returnable or non-refundable.
  • Used equipment.
  • Special orders, including specific sizing or electrical settings.

Return Process

  1. Initiation: Contact our customer support at 604-566-9747 to start the return process. Provide your order number, product name(s), and a reason for the return.
  2. Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not liable for lost or damaged returns.
  3. Inspection: Upon receiving your return, our team will inspect the items. Eligible returns will be processed for a refund within 10 business days. Items not meeting return criteria may be sent back at the customer’s expense.

Refund Method

  • Refunds are issued to the original payment method. Please note, processing times may vary by financial institution.

Restocking Fee

  • A 30% restocking fee may apply to some returns. This fee, if applicable, will be communicated before processing your refund.

Damaged or Defective Items

  • Report damaged or defective items within 3 days of delivery for a prompt replacement or refund, including shipping costs.


  • Direct exchanges are not offered. For a different item, please return the original purchase and place a new order.

Policy Changes

  • Middleby Marshall Canada reserves the right to modify this policy. Changes will be effective immediately upon website update.

Contact Us

  • For questions or concerns about our Return and Refund Policy, please call our customer support team at 604-566-9747.