Our Location

Visit Our Office
in Canada

1052 Boundary Road
Burnaby, BC  V5K 4T3

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we guarantee that the item you receive will be identical to the picture shown on our website. We strive to provide accurate and detailed images of all our products to ensure you know exactly what you are purchasing.

Where can I view my sales receipt?

Sales receipts will be emailed to you shortly after your purchase. Please check your inbox for an email from us with your receipt attached. If you do not receive your receipt within 24 hours, please contact our customer service team for assistance.

How can I return an item?

If you need to return an item, please note the following guidelines:

  • Used Items: Items that have been used cannot be returned.
  • Damaged or Defective Items: If you received a damaged or defective item, it can be returned. Please contact us promptly to arrange the return.
  • Shipping Fees: Buyers are responsible for paying the shipping fees for returning items.

For further details, please review our
Return and Refund Policy.

Will you restock items indicated as “out of stock?”

Generally, we do not restock items marked as "out of stock" as they may be obsolete or discontinued. However, there is still a possibility that the item can be restocked. If you are interested in a specific out-of-stock item, please email us at [email protected] with the details, and we will check the availability and inform you accordingly.

Where can I ship my order?

We are pleased to offer shipping services across Canada. No matter where you are located, from coast to coast, we ensure that your equipment can be delivered promptly and efficiently. If you have specific shipping needs or are in a remote area, please contact our customer service team for more details on delivery options and times.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS